DealerMine has been around for 18 years and is focused on continuing the relationship between dealerships and customers that make a vehicle purchase.
“We started as a service CRM, while most CRMs start in sales,” Jane Webb, director of marketing at DealerMine CRM, told Mega Dealer News. “We’ve added on sales CRM. We really believe in that holistic view of the customer — making sure we get back them back in for service...keeping them coming back so they will buy another vehicle.”
In addition to service CRM and sales CRM, the company offers desking, equity lining, online scheduling and outsourcing BDC solutions. Webb said its BDC is unique in the industry.
“We do a lot of consultings with dealerships on how to implement BDC, especially in service,” she said. “We have an outsource BDC for dealers that struggle to hire and retain staff or they just don’t have capacity to manage a BDC we can do that for them. Our model is a one to one, so if a dealership partners with us for BDC we hire somebody that works just for that dealership and so we get to know their dealership really well and be able to tailor the service and the customer service to what the dealership wants.”
Webb said DealerMine works with roughly 500 dealerships in North America, including Pattison Group in Canada and Galpin Motors in California.
“Outsourcing the Service BDC to DealerMine eliminated the need for Galpin to manage and staff a large call center,” Michael Bosch, project coordinator at Galpin Motors, said in a testimonial on DealerMine’s website. “DealerMine consistently provides our guests with professional services tailored to exactly how we want our customers treated. They follow up on concerns in a timely manner and their service metrics and reporting are outstanding.”