CarMax responds to COVID-19 outbreak

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Carmax has released a statement in response to the COVID-19 outbreak, explaining its stance as a company in the midst of this pandemic. 

The company’s top priority is to keep its customers and associates safe and healthy, and as such, it has implemented several changes to operations in order to slow the spread of the virus, according to the statement.

While the majority of the company’s more than 215 stores will remain open, CarMax will be closing some locations as required by state or county. 

Pennsylvania stores will be closed until March 27 at the following locations: 1457 Manheim Pike, Lancaster; 6555 Carlisle Pike, Mechanicsburg; 185 S. Gulph Road, King of Prussia; 1776 E. Lincoln Highway, Langhorne; 3835 Easton-Nazareth Highway, Easton; 

San Francisco area stores are closed through April 7 to comply with local restrictions and include the following locations:  2750 Stoneridge Drive, Pleasanton; 44100 Christy St., Fremont; 750 West Capitol Expressway, San Jose; 401 Serramonte Blvd., Colma; 77 Chilpancingo Parkway, Pleasant Hill; 

The company said it is taking special measures to care for associates in this time of need.

“Associates who are diagnosed with COVID-19 will be paid in accordance with our medical leave and other applicable benefits policies,” CarMax's statement said. “We will pay our associates for up to 14 days if we must close any locations or if associates are required to be quarantined.”

CarMax has also partnered with the American Red Cross and Good360 to help with responding to COVID-19 cases. CarMax is proud to be doubling associate donations to both organizations in addition to other relief organizations.

In order to care for customers, CarMax is offering solo test drives for customers nervous about being in close quarters with another person, as well as expedited pickup with less time in the stores. Home delivery is also being offered at many locations, giving customers less reason to leave their homes in this time of recommended self-quarantine.



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CarMax 12800 Tuckahoe Creek Pkwy Henrico, VA 23238