Vehicle quality improved in 13 brands, declined in 18, J.D. Power says

J.D. Power has released its 2019 Initial Quality StudySM revealing that the initial quality industry average remained unchanged at 93 problems per 100 vehicles.

The J.D. Power U.S. IQS functions as the industry yardstick for new-vehicle quality which is measured by the number of problems experienced per 100 vehicles (PP100) at the first 90 days of ownership. A lower score reflects higher quality. Vehicles that were launched in 2019 have an average problem level of 103 PP100, which equals the best score ever but this is still well below the score for carryover models, which have an average problem level of 91 PP100. Additionally, this year's study showed that only 13 brands improved, while 18 worsened.

In this year’s overall brand ranking, Genesis made it to the top with a score of just 63 PP100. Kia (70 PP100) ranked second and Hyundai (71 PP100) placed third.

While the study saw a decrease in infotainment problems, it noted that issues with advanced driver assistance systems have increased.

“Automakers continue to make progress in areas like infotainment that attract a lot of consumer attention,” said Dave Sargent, vice president of global automotive at J.D. Power. “However, some traditional problems crept up this year including paint imperfections, brake and suspension noises, engines not starting and the 'check engine' light coming on early in the ownership experience. Also, more people are having issues with their advanced driver assistance systems, which are critical for building consumer trust in future automated vehicles.”

The J.D. Power U.S. Initial Quality StudySM (IQS) also named Porsche 911 as a top overall model and has granted Toyota Motor Corporation’s Cambridge North (Canada) plant the Platinum Plant Quality Award.

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J.D.Power & Associates

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