BMW of North America introduces smart technologies to speed up repair services and enhance customer experience

BMW of North America has introduced its Technical Information System TIS 2.0, Technical Support & Research Assistant TSARA and TSARAVision Smart Glasses which would aid technicians in the field, to have easier and faster access to technical data and real-time live link to its engineers for added support.

The new dealership and workshop communication technologies poised to be fully implemented this month will enhance workshop efficiency by lessening repair or maintenance hours at BMW Centers and MINI Dealers, which would definitely lead to better customer experience.

The Technical Information System TIS 2.0 is a platform that can be accessed directly on a mobile device to acquire the necessary data without the need to log on a desktop which eats up the technician’s time.

TSARA is expected to improve repair and maintenance processes by an average of 70 to 75 percent as it provides faster case-entries and multimedia support.

Technicians in service centers can connect and collaborate with engineers and other experts at BMW of North America via a hands-free video link and resolve issues together through the use of a pair of TSARAVision Smart Glasses. Engineers and other experts can project detailed technical papers and schematic diagrams onto the display inside the technician's glasses, and take snapshots and enlarge images for better visibility. On the other hand, the technician access documents through voice instructions while working on the vehicle.